PG Wood Imports, Quality and service
 
 
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PRODUCT GUARANTEE POLICY
PG Wood Imports, LLC guarantees the quality of everything sold with our 'Product Guarantee Policy'. This policy provides that no customer will ever pay for wood products delivered to them that are below the standards agreed upon before a purchase order was placed. In order to properly and successfully claim material that is below standards, please adhere to the following guidelines:
1. All claims must be emailed and/or faxed on the customer's letterhead and signed by a company officer within 10 days of receipt of the wood (PG Wood Imports, LLC handles freight) or release of the wood at warehouse or port (customer handles freight). Once wood has been released to a customer that handles their own trucking, the 10 days have begun.
2. Claims must include the following information the first time:
a.
 Product being claimed
b.
 Quantity being claimed
c.
c
Reason for claim in as much detail as possibled. B/L and truck or container release number associated with the claim
e.
e
Date the wood was either released to the customer or delivery date if freight was handled by PG Wood Imports, LLC
f.
f
f
f
Digital photos of the defects and markings by which the producer can be identified (stamp on plywood, crating, etc). Digital photos are essential to the claim process and must accompany all claims unless otherwise agreed upon by seller and buyer.
3. All material being claimed must be stacked neatly in the customer's warehouse until the completion of the claim. Once the claim has been processed, PG Wood Imports, LLC maintains the right to sell the claimed product off the customer's floor within a reasonable amount of time.
4. Additional documents may be requested by the seller and should be turned over immediately so as not to hinder the claim process.

**PG Wood Imports, LLC has the right to hire an independent surveyor to inspect claimed material. The independent surveyor will determine whether the material is within specification or not and the surveyor's determination will be considered final and binding. If it is found that the material is within agreed-upon specifications, the customer will be responsible for payment in full of all material within 10 business days and will also be responsible for all surveyor fees including travel.
QUANTITY DISCREPANCY/SHORT-SHIP POLICY
In the event that a customer is shipped less or more than what was documented on pertaining B/L's, the customer most notify PG Wood Imports, LLC in writing (fax or email) within 2 business days of delivery of the material. If the customer fails to notify PG Wood Imports, LLC within 2 business days, any due credits will be issued on the next invoice, not the invoice related to the short- or over-shipment.